Hum chahte hain ke aap apni khareed se khush hon. Agar product me koi masla ho to neeche wali policy ke mutabiq return ya replacement milega.
Defective ya ghalat product delivery ke 7 din ke andar return ya replace ho sakta hai. 7 din ke baad return qabool nahi hoga.
Return ke liye Contact Us page ya support@hynex.shop par rabta karein aur ye dein: order number, masle ki wazahat, aur defect ki tasveer (agar mumkin ho). Hamari team aapko return ka tareeqa batayegi. Baghair ittila ke wapas bheja gaya parcel qabool nahi hoga.
Custom printed products (jin par aapka logo ya design print hua ho) sirf printing defect ki surat me replace hote hain — masalan print phata hua ho, rang ghalat ho ya design adhoora ho. Sirf size ya color pasand na aane par custom product return nahi hoga, kyunke wo khaas aapke liye banaya gaya tha.
Ready-to-wear products ka size exchange 7 din ke andar mumkin hai, agar wohi size stock me ho. Exchange par delivery charges ki tafseel team bata degi.
Manzoor shuda return ke baad refund usi tareeqe se wapas hoga jis se payment hui thi. COD orders par refund bank transfer se hoga. Refund me aam tor par 7–10 working days lagte hain. Discount ya coupon ki raqam refund me shamil nahi hogi.
Ye products return nahi honge: istemal shuda, dhoya hua, ya tags hataye hue products; aur wo products jo customer ki ghalti se kharab hue hon.
Agar ghalat product bheja gaya ho ya product damage haalat me pahuncha ho to return delivery bilkul free hogi aur aapko replacement ya mukammal refund milega.
Return ya refund se mutalliq kisi bhi sawal ke liye Contact Us page ya support@hynex.shop par rabta karein. Hamari team Mon–Sat, 9am–9pm (PKT) dastiyab hai.
